FAQs

Wonder what Council's postal address is, how you can pay your rates, or how what happens to your personal details? Here is a list of questions we are  often asked, maybe you will quickly find what you're after here.

If your question is about a service we offer, try our A-Z list of topics.

• What is Waikato District Council’s postal address?
  

  Waikato District Council
  Private Bag 544
  Ngaruawahia 3742

• What is Waikato District Council’s bank account number and what reference should I use?
  

  When arranging to make a payment by Internet banking, search approved payees by choosing Waikato District Council.  If setting up a payment by phone banking ask your banking consultant to select Waikato District Council and use the following references; 

  • Rates = RTZ + Property Number
  • Water by Meter = WBZ + four digit Water Account Number

   

• Can I pay my rates and water rates by credit card?
  

  No, we do not currently have this facility.

• I didn’t receive my rates notice?
  

  Occasionally rates notices will not arrive. This may happen as we have not been advised of your current postal address. We send rates notices at least six weeks prior to the due date. If you have not received your notice within four weeks of the due date please contact us.

  Please contact us with the following information:

  • Property/rate account number
  • Property address
  • Your current postal address
• Where can I pay my rates?
  

  Ngaruawahia Office

  15 Galileo Street, Ngaruawahia

  Tuakau office

  2 Dominion Road, Tuakau

  Huntly Office

  142 Main Street Huntly

  Raglan Office

  7 Bow Street, Raglan

  Te Kauwhata Library

  1 Main Road, Te Kauwhata  

• What is the last day for payment of rates?
  

  There are three instalment / due dates in the rating year, these dates are:

  • 1st Instalment 24 September
  • 2nd Instalment 23 January
  • 3rd Instalment 23 May

  If these dates were to fall on a weekend or holiday the due date would be moved to the next business day.

• Can I pay my rates and water account by Direct Debit?
  

  Yes, you can choose from weekly, fortnightly, monthly and you can choose your preferred start date.  You can also pay every instalment due date (four monthly) for rates.  For water the instalment due dates are six monthly.

• How do I check if I am up to date on my rates?
  

  Please contact our Customer Delivery team on 07 824 8633.  If you wish to enter into a payment arrangement please ask to speak to the Credit Controller.

• How do I request a copy of my rates notice?
  

  Please contact the Rates Team on 07 824 8633 or email rates@waidc.govt.nz with the following information:

  • Property/rate account number
  • Property address

   

• Can I change the name on my property?
  

  Yes, you must provide Waikato District Council with a copy of your Certificate of Title with the amended name. Once this is provided we can update our Rating Information Database.

• Change of ownership of a property?
  

  Your solicitor would usually provide us with a Notice of Sale. We must be notified of the sale or transfer within one month after the effective date of the sale or transfer.

• Change of postal address?
  

  Waikato District Council
  Private Bag 544
  Ngaruawahia 3742

  Providing the following information on your written request:

  • Property/rate account number
  • Property address
  • Current postal address
• How can I stop my personal details being provided?
  

  Please print the Suppress Rating Information form, complete, sign and return to Waikato District Council.

• When is the next district-wide revaluation due?
  

  The next revaulation is 1 July 2014.

  Valuations are carried out every three years.