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Waikato District Council’s essential services to continue

Rubbish collections and other essential services will continue in the Waikato district, but Council offices and sites are now closed to the public, following the move to Covid-19 Alert Level 3 and 4.

As of today, Tuesday 24 March, Alert Level 3 is in place. This requires public venues to close and for businesses and organisations to enforce alternative ways of working to prevent the spread of Covid-19.

From midnight on Wednesday 25 March, Alert Level 4 will be in place which instructs people to stay at home, educational facilities to close and non-essential businesses to close. A list of the essential businesses that will remain open can be found on

“I want to reassure our residents that Waikato District Council will continue to provide essential services to its communities,” says Chief Executive Gavin Ion. “There will still be safe drinking water, they will still be able to flush their toilets and rubbish and recycling will continue to be collected while Alert Level 3 and 4 are in place.”

However, all Council offices, sites and community facilities, including pools, playgrounds and libraries are closed. Huntly and Raglan campgrounds are also closed.

“Council has contingency plans in place and as of today, Tuesday 24 March, all Council staff who can perform their role from home are now doing so,” says Mr Ion.  

 “There may be some changes we need to make to our services, so please be patient as we work through this. If changes are needed we will notify the public as soon as possible.”

Some other information to be aware of:

  • Please do not return library books. Late fees will be waived.
  • Please do not send anything by post. If you need to contact us, please phone or email. Our mail delivery service has been cancelled at this stage.
  • Anything posted to us over the past few days may not arrive at our offices.

Residents can still get assistance from Council’s Customer Services team by calling 0800 492 452.

For further updates please visit Council’s website on or connect on its Facebook page.



For more information please contact:
Sheryl Flay
Senior Communications & Engagement Advisor
Waikato District Council
027 55 11 601