Our duty planners can provide planning information such as zoning, rules relevant to that zone and advice on how to apply for resource consent(s) in order to facilitate development projects on specific properties. 

The duty planner does not deal with wind zones, interpret certificates of title, building consent enquiries, or future zone/rule changes.  For future zone/rule changes please phone 0800492452 and ask to be put through to the Strategic and Policy Planners.

Generally there is no cost associated with duty planner enquiries. However, for more complex or on-going enquiries that exceed 30 minutes, a charge of $145 per hour or as documented in the fees and charges manual may be incurred. The duty planner will advise you before charges start to be incurred.

For more detailed enquiries, our pre-application service may be more appropriate and our duty planner may refer you to this service if it is beyond the scope of the duty planner service.

How to contact a duty planner

Our duty planning service is available weekdays between 11am – 3.30pm. 

Due to the volume of enquiries our duty planners receive, we may not be able to accommodate walk-in enquiries during these hours. To avoid disappointment we recommend that you book an appointment with the duty planning service.

You can book an appointment or request for a duty planner to contact you via phone or email by clicking on the below link and completing the online form or phoning 0800 492 452.

Contact a duty planner

A duty planner will then be in touch within five working days.

Note: As the majority of our planners are based in Ngaruawahia, we are only able to offer duty planner appointments at our Ngaruawahia office.