Last updated: Wednesday, 23 September 2020

All of New Zealand except for Auckland is now at Alert Level 1. Aucklandis at Alert Level 2, with extra restrictions on social gatherings, funerals and tangihanga.

Here's what this means for the Waikato district:

  • Stay home if you’re sick, wash your hands, cough or sneeze into your elbow, clean surfaces
  • If you are sick call your GP or Healthline 0800 611 116 to book a free COVID-19 test, and get tested if asked
  • Keep a record of where you have been.

For the most up-to-date information about the New Zealand COVID-19 situation visit

If you need help with financial assistance, please ring Work and Income on 0800 559 009.

If you are a foreign national in serious hardship due to COVID-19, and are looking for support, please phone 0800 733 276 which is 0800 REDCROSS.

If you require social service support (food grants etc) please visit or phone 0800 559 009

If your situation is urgent and you need food within the next 24-48 hours, you can contact a local food bank

Service changes

All of our offices and libraries are currently open except for Meremere Library which will be closed on Friday. 

Our Dogs in Libraries programme will also be cancelled for all libraries until further notice as 2 metre social distancing cannot be maintained during this activity.

All other council services will continue to run as normal for now.

COVID-19 testing facilities

COVID-19 testing centre

Claudelands Event Centre
Entrance Gate 3, Brooklyn Road, Hamilton
7 days a week 8am – 4pm, drive-thru 

The number of designated GP practices (which will provide COVID-19 assessment for people who are not registered with the practice) has also grown and includes:

  • Te Kauwhata Medical Centre, 12 Main Road, Te Kauwhata 
  • Raglan Medical Centre, 9 Wallis Street, Raglan

Please call GP clinics to make an appointment prior to visiting.

For more information about testing visit the Waikato DHB website

Rubbish and recycling

Rubbish and recycling collections are continuing in most areas however there are some changes to ensure our drivers and runners are safe so please place your waste and recycling to the kerbside in the following way.

All items are to be washed clean (wash it like you would your dishes) - this is due to our awesome contractors not being able to handle the items for their health and safety during this time.

Please put:

  • Glass in one crate 
  • Tins, cans and plastics (labelled 1, 2 and 5)in the other crate. 
  • Secured and flattened cardboard/paper should go between or under a crate or in a cardboard box not in the crate.
  • If you only have one crate, please rotate your recycling. Glass one week and plastic, tins and cans the next week. 

All transfer stations are still open. 

Areas with changes to normal rubbish and recycling collection


Please ensure your wheelie bin lid is closed with the yellow tag on handle so our contractors can collect safely and without damaging bins. For our bag service, it is as normal with blue sticker for collection.

Glen Murray 

The monthly Glen Murray recycling drop off will be going ahead on September 5 (8:30am-12:30pm). View more details.


Raglan kerbside collections are continuing as normal. Visit the Xtreme Zero Waste website for more information. 

Recreation and Community Facilities
All recreation and community facilities are open.

Waikato District Council is committed to helping our communities run smoothly. We provide a range of services and facilities to the community and the rates you pay allow us to do this. 

There are about 30,000 properties in the district on which rates are payable for maintaining 2,434kms of roads, 51 neighbourhood reserves, 43 sports parks, 12 skate parks, six libraries, three swimming pools, and for the planning, licensing and other services that the Council supplies.  Our targeted rates also help cover assets like 31 water reservoirs, 10 water treatment plants, 9 wastewater treatment plants, 34 community halls, as well as the refuse services that we supply.

If you are experiencing hardship, please contact Waikato District Council by email to or phone 0800 492 452 to discuss and arrange a payment plan or apply for assistance through rates remission/rates rebate.


All our libraries/ service centres including Tuakau Library are now open but Tuakau hours may vary depending on resourcing, please ring ahead or check out the Waikato District Libraries Facebook group to confirm opening hours. 

Hand sanitiser stations will still be available to use and QR code posters will be in place to help you contact trace.


We are still able to process new LIMs and Property Enquiries except where we cannot access physical records – so we will talk to those customers if they are affected. We can continue to receive Duty Planner enquiries but it will take us longer to get a response to customers.

We are still receiving and processing resource consents but these need to be lodged electronically to We can continue to receive and will start processing 223 and 224 applications but these need to be lodged electronically to

We will be working in a remote way from our homes, so things are likely to take a little longer. Please note that there are some activities staff will not be able to do.

We will talk to customers when their applications are affected by these limitations.  We will be doing our best and taking work as far as we can but we cannot promise that all applications or enquiries with us will be issued or resolved over the lockdown period. 

Building services

Bookings for inspections are now open. Our duty inspectors will not be available for face-to-face meetings but they are available by email or phone, however things may take a little longer than usual.

Get in touch with us:

Council decisions during Covid-19

On Wednesday 24 March Council approved an emergency decision-making processes to ensure that the Council can continue to make decisions throughout the COVID-19 pandemic Level’s 3 and 4.

Council adopted a ‘delegated decision making’ model to ensure that urgent decisions can be made, even if it is impractical for the usual number of Councillors to be physically present at the time of a decision.

The delegation model includes establishing an Emergency Committee comprising six elected members (Mayor Sanson, Deputy Mayor Bech and Councillors Gibb, Sedgewick, Smith and Patterson), with a quorum of just two members.

If it is impractical to convene a meeting of the Emergency Committee (as may be the case under COVID-19 Alert Level 4), the Council approved delegation to any two members of the Emergency Committee the powers, responsibilities and duties of the Council.

If the two delegated members are unable to exercise the delegated powers, the Chief Executive (or the Deputy Chief Executive if the Chief Executive is unavailable), in consultation with the Mayor (or Deputy Mayor if the Mayor is unavailable; or the relevant Committee Chairperson if the Deputy Mayor is unavailable; or the relevant Committee Deputy Chairperson if the Committee Chairperson is unavailable) is delegated the Council’s powers responsibilities and delegations.

Council voted that in event there is a legislative change to enable elected members attending via audio or audio-visual link to be counted as present for the purposes of the quorum, that Council’s standing orders be amended to give that effect.

Council also suspended all other committees and community boards of the Council.

The Chief Executive’s financial delegation was increased to $1.5 million to allow for unanticipated urgent expenditure. The Chief Executive would be required to report back to the Emergency Committee any exercise of this increased financial delegation.

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