COVID-19 UPDATE We are working through how we can safely open our public facilities in Level 2. Please click here for full details.
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Covid-19

For the most up-to-date information about the New Zealand COVID-19 situation visit www.COVID19.govt.nz

Last updated: 22 September 2021 @ 9am

The majority of our district are currently in Alert Level 2. Some northern parts of our district have been included in the Auckland Level 3 area.

We are working through how we can safely open our Council services and facilities at Level 2.

When you're entering our facilities, we ask you please:

  • Stay 2 metres apart from other customers
  • Wear a face covering or mask
  • Sign in either using the QR code, or manually

Council services

Our staff have been impacted by the COVID-19 alert level restrictions in the same way that our communities have been.

We are following guidance from Local Government New Zealand regarding the operation of our services. This means, many of our services are restricted and some services are not available.

Most of our staff are working at home, in a crisis, trying to provide the best service possible to our communities.

All council facilities, including libraries and dogs pounds, are closed during Alert Level 3 & 4.

Level 2

This section will continue to be updated with full information once it's confirmed.
Offices and libraries

Our offices and libraries in the Level 2 area will open on Thursday 9 September with normal office hours.

The government has said that mask-wearing is mandatory in libraries and there needs to be physical distancing of 2m.

Recreation and Community Facilities

In Level 2, all Council playgrounds are open again and our parks are open.

The Hakarimata Track is open, as is the Te Otamanui Walkway in Te Kowhai.

All other Council walkways are open.

Dog parks are open, but the following guidelines have been implemented:

  • avoid any contact with other dogs and people,
  • keep at least two metres away from others and
  • wash your hands before and after touching gates, wear gloves where possible

Boat ramps are open.

Community halls are open, but mask use is required and physical distancing of 2m should be followed. Contact tracing is a requirement.

Huntly Aquatic Centre is open from Thursday 9 September.

Building Services

Building inspections are operating under safety protocols.

For more details email building.enquiries@waidc.govt.nz

Community projects and roading projects

Roading and community projects are operating.

Consents
  • Duty planner: No face to face meetings until further notice, contact will be by phone or email.
  • Pre application meetings: No face to face meetings until further notice. Contact will be by phone, email and remote meetings by Teams.
  • “Contactless” Site visits/inspections are being carried out on a limited basis until further notice.
  • All other consent processing will continue remotely.
  • Customers will be updated as these levels of service revert back to normal.

Animal Control

Our Animal Control service is up and running.
Rubbish and recycling

Transfer Stations are open in Level 2 with reduced staff and only contactless transactions are accepted. No cash.

Huntly is only accepting recycling drop-off up until 12.30pm each day until we confirm otherwise.

Level 3

Click here to view all Level 3 Services and Facilities as at 7/9/21

Recreation and Community Facilities

In Level 3, all Council parks are open, but playgrounds are closed.

All other Council walkways are open.

Dog parks are open, but the following guidelines have been implemented:

  • Dogs must remain on their leash at all times, even in off-leash areas,
  • avoid any contact with other dogs and people,
  • keep at least two metres away from others and
  • wash your hands before and after touching gates, wear gloves where possible

Boat ramps are closed.

Community halls are closed.

Libraries, Pounds and Council offices

All our libraries, offices, service centres and pounds are closed. If you need to get hold of Animal Control please phone 0800 492 452.

Library updates:

  • Book drops will be closed in levels 3 and 4 - please hold onto your items until level 2, as we are unable to process them. Don't worry - there are no overdue fines.
  • If anyone accidentally receives a reminder to return their item, please ignore that… and we apologise in advance!
  • Libraries will open again again at Level 2 with strict contact tracing in place 

Rubbish and recycling

All collections will continue running as normal. 

Please continue to rinse and clean all recyclable items to ensure there is no food contamination (wash items like you would your dishes).

Please see our Rubbish and recycling collection page for more information.

Transfer stations

The transfer stations at Huntly and Te Kauwhata are closed to the public in Level 3.

Xtreme Zero Waste’s Resource Recovery Centre in Raglan is closed to the public in Level 3.

Building Services

Building inspections resume during level 3 under strict safety protocols.

For more details email building.enquiries@waidc.govt.nz

Consents - Duty Planner

All face-to-face appointments with a Duty Planner have been suspended during Level 3.

Those customers who had booked meetings during this time are being contacted to arrange over-the-phone or online appointments.

If you’d like to book an online or phone appointment with a Duty Planner over the next two weeks, please phone 0800 492 452.

We are still able to process new LIMs and Property Enquiries except where we cannot access physical records – so we will talk to those customers if they are affected.

We are still receiving and processing resource consents but these need to be lodged electronically to applications@waidc.govt.nz. We can continue to receive and will start processing 223 and 224 applications but these need to be lodged electronically to subdivisions@waidc.govt.nz

Pre application services continue to be available but we cannot provide face-to-face appointments under Alert Level 4 or 3. If we need to contact you about your pre application, we will do this via email or phone. 

Consents and Land Development - General

The consents team is predominantly working remotely. Staff will be able to undertake limited site visits. These will be done in a controlled manner to ensure the safety of customers and staff.

In the first instance the team will be heavily triaging the need for any field work. The team strongly encourages applicants (through agent consultancies & surveying firms) to increase the quantity and quality of illustrative information in applications when lodged (e.g. more photos, videos or drone footage if possible).  

Where a site visit is deemed necessary in Level 3 areas, staff will work with applicants to arrange how this can be undertaken safely. Site visits are not possible in Level 4 areas.

Monitoring

Monitoring and compliance officers will undertake site visits where required. Eg in response to complaints where health and safety is at risk. Routine visits are suspended.

Environmental Health

Environmental health officers will be operating in the field on high priority matters where complaints relate to health and safety or the environment.

Community projects and roading projects

Roading and community projects resume under Level 3.

Level 4

Click here to see all service information for our communities in Level 4.

Recreation and Community Facilities

In Level 4, all Council parks are open but playgrounds and DOC tracks are closed.

Dogs parks are open but the following guidelines have been implemented:

  • Dogs must remain on their leash at all times, even in off-leash areas,
  • avoid any contact with other dogs and people,
  • keep at least two metres away from others and
  • wash you hands before and after touching gates, wear gloves where possible.

Libraries, Pounds and Council offices

All our libraries, offices, service centres and pounds are closed. If you need to get hold of Animal Control please phone 0800 492 452.

Library updates:

  • Book drops will be closed in levels 3 and 4 - please hold onto your items until level 2, as we are unable to process them. Don't worry - there are no overdue fines.
  • If anyone accidentally receives a reminder to return their item, please ignore that… and we apologise in advance!
  • Libraries will open again again at Level 2 with strict contact tracing in place 

Rubbish and recycling

All collections will continue running as normal with the exception of the Raglan recycling collection which has been suspended during Alert Level 4.

Please continue to rinse and clean all recyclable items to ensure there is no food contamination (wash items like you would your dishes).

Please see our Rubbish and recycling collection page for more information.

Consents

All face-to-face appointments with a Duty Planner have been suspended during level 4.

Those customers who had booked meetings during this time are being contacted to arrange over-the-phone or online appointments.

If you’d like to book an online or phone appointment with a Duty Planner over the next two weeks, please phone 0800 492 452.

We are still able to process new LIMs and Property Enquiries except where we cannot access physical records – so we will talk to those customers if they are affected.

We are still receiving and processing resource consents but these need to be lodged electronically to applications@waidc.govt.nz. We can continue to receive and will start processing 223 and 224 applications but these need to be lodged electronically to subdivisions@waidc.govt.nz

Pre application services continue to be available but we cannot provide face-to-face appointments under Alert Level 4 or 3. If we need to contact you about your pre application, we will do this via email or phone. 

 

Building services

    Inspections have been suspended during level 4.

    For more details email building.enquiries@waidc.govt.nz

    Access to food or essential items

    It's always OK to ask for help.

    We know you may be struggling at this time and need support - whether it be financial, mental health or food.

    Please click the below document link to find full contact details of people and agencies who can support you at this time.

    The official boundary map can be found here.

    This features an easy-to-use address search to find your exact Alert Level.

    PLEASE NOTE: This map is indicative of the Alert Level boundaries and is subject to change. Refinements to this map are in development.

    At Alert Level 3 & 4, you must stay home unless you are an essential worker, getting essential items or talking a walk around the block. Please follow public health measures and consider others around you.

    • If you’re sick, stay home.
    • If you have cold, flu or COVID-19 symptoms, call your doctor or Healthline and get advice about being tested.

    It's ok not to feel OK.

    It's always OK to ask for help.

    Through Covid-19, it's normal to feel upset and stressed. To support your mental wellbeing, try the below. 

    • Stay connected
    • Acknowledge your feelings
    • Stick to routines when possible
    • Check in on others who may need help
    • Limit your time online.

    We know you may be struggling at this time and need support - whether it be financial, mental health or food.

    Please click the below document link to find full contact details of people and agencies who can support you at this time.

     

    More info

    Rates

    Waikato District Council is committed to helping our communities run smoothly. We provide a range of services and facilities to the community and the rates you pay allow us to do this. 

    There are about 30,000 properties in the district on which rates are payable for maintaining 2,434kms of roads, 51 neighbourhood reserves, 43 sports parks, 12 skate parks, six libraries, three swimming pools, and for the planning, licensing and other services that the Council supplies.  Our targeted rates also help cover assets like 31 water reservoirs, 10 water treatment plants, 9 wastewater treatment plants, 34 community halls, as well as the refuse services that we supply.

    If you are experiencing hardship, please contact Waikato District Council by email to rates@waidc.govt.nz or phone 0800 492 452 to discuss and arrange a payment plan or apply for assistance through rates remission/rates rebate.

    If you're sick

    If you have cold, flu or COVID-19 symptoms, stay home and call your doctor or Healthline on 0800 358 5453 for advice about getting tested.

    By getting a test, you’re helping keep your community safe. Testing is always free for everyone.

     

    Symptoms include:

    • a new or worsening cough
    • a fever of at least 38°C
    • shortness of breath
    • sore throat
    • sneezing and runny nose 
    • temporary loss of smell.

     

    These symptoms do not necessarily mean you have COVID-19. The symptoms are similar to other illnesses that are much more common, such as colds and flu.

    Shortness of breath is a sign of possible pneumonia and requires immediate medical attention.

    Click here to find testing centres in the Waikato.

    Click here to find testing centres in southern Auckland.

    Wastewater testing

    Waikato District Council are guided by the Ministry of Health and ESR (Institute of Environmental Science and Research) for wastewater testing across the district. 

    We will be collecting samples for wastewater testing as directed by the Ministry of Health/ESR. 

    For more information on Covid-19 wastewater testing, please see the ESR factsheet.

     

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