• Duty planner: No face to face meetings until further notice, contact will be by phone or email.
• Pre application meetings: No face to face meetings until further notice. Contact will be by phone, email and remote meetings by Teams.
• “Contactless” Site visits/inspections are being carried out on a limited basis until further notice.
• All other consent processing will continue remotely.
• Customers will be updated as these levels of service revert back to normal.

Transfer Stations are open in Level 2 with reduced staff and only contactless transactions are accepted. No cash.

Huntly is only accepting recycling drop-off up until 12.30pm each day until we confirm otherwise.

In Level 3, all Council parks are open, but playgrounds are closed.

All other Council walkways are open.

Dog parks are open, but the following guidelines have been implemented:

• Dogs must remain on their leash at all times, even in off-leash areas,
• avoid any contact with other dogs and people,
• keep at least two metres away from others and
• wash your hands before and after touching gates, wear gloves where possible

Boat ramps are closed.

Community halls are closed.

All our libraries, offices, service centres and pounds are closed. If you need to get hold of Animal Control please phone 0800 492 452.

Library updates:

• Book drops will be closed in levels 3 and 4 - please hold onto your items until level 2, as we are unable to process them. Don't worry - there are no overdue fines.
• If anyone accidentally receives a reminder to return their item, please ignore that… and we apologise in advance!
• Libraries will open again again at Level 2 with strict contact tracing in place 

All collections will continue running as normal. 

Please continue to rinse and clean all recyclable items to ensure there is no food contamination (wash items like you would your dishes).

Please see our Rubbish and recycling collection page for more information.

The transfer stations at Huntly and Te Kauwhata are closed to the public in Level 3.

Xtreme Zero Waste’s Resource Recovery Centre in Raglan is closed to the public in Level 3.

Building inspections resume during level 3 under strict safety protocols.

For more details email building.enquiries@waidc.govt.nz

All face-to-face appointments with a Duty Planner have been suspended during Level 3.

Those customers who had booked meetings during this time are being contacted to arrange over-the-phone or online appointments.

If you’d like to book an online or phone appointment with a Duty Planner over the next two weeks, please phone 0800 492 452.

We are still able to process new LIMs and Property Enquiries except where we cannot access physical records – so we will talk to those customers if they are affected.

We are still receiving and processing resource consents but these need to be lodged electronically to applications@waidc.govt.nz. We can continue to receive and will start processing 223 and 224 applications but these need to be lodged electronically to subdivisions@waidc.govt.nz

The consents team is predominantly working remotely. Staff will be able to undertake limited site visits. These will be done in a controlled manner to ensure the safety of customers and staff.

In the first instance the team will be heavily triaging the need for any field work. The team strongly encourages applicants (through agent consultancies & surveying firms) to increase the quantity and quality of illustrative information in applications when lodged (e.g. more photos, videos or drone footage if possible).  

Where a site visit is deemed necessary in Level 3 areas, staff will work with applicants to arrange how this can be undertaken safely. Site visits are not possible in Level 4 areas.

Monitoring and compliance officers will undertake site visits where required. Eg in response to complaints where health and safety is at risk. Routine visits are suspended.

Environmental health officers will be operating in the field on high priority matters where complaints relate to health and safety or the environment.

Roading and community projects resume under Level 3.

In Level 4, all Council parks are open but playgrounds and DOC tracks are closed.

Dogs parks are open but the following guidelines have been implemented:

• Dogs must remain on their leash at all times, even in off-leash areas,
• avoid any contact with other dogs and people,
• keep at least two metres away from others and
• wash you hands before and after touching gates, wear gloves where possible.

All our libraries, offices, service centres and pounds are closed. If you need to get hold of Animal Control please phone 0800 492 452.

Library updates:

• Book drops will be closed in levels 3 and 4 - please hold onto your items until level 2, as we are unable to process them. Don't worry - there are no overdue fines.
• If anyone accidentally receives a reminder to return their item, please ignore that… and we apologise in advance!
• Libraries will open again again at Level 2 with strict contact tracing in place 

All collections will continue running as normal with the exception of the Raglan recycling collection which has been suspended during Alert Level 4.

Please continue to rinse and clean all recyclable items to ensure there is no food contamination (wash items like you would your dishes).

Please see our Rubbish and recycling collection page for more information.

All face-to-face appointments with a Duty Planner have been suspended during level 4.

Those customers who had booked meetings during this time are being contacted to arrange over-the-phone or online appointments.

If you’d like to book an online or phone appointment with a Duty Planner over the next two weeks, please phone 0800 492 452.

We are still able to process new LIMs and Property Enquiries except where we cannot access physical records – so we will talk to those customers if they are affected.

We are still receiving and processing resource consents but these need to be lodged electronically to applications@waidc.govt.nz. We can continue to receive and will start processing 223 and 224 applications but these need to be lodged electronically to subdivisions@waidc.govt.nz

Pre application services continue to be available but we cannot provide face-to-face appointments under Alert Level 4 or 3. If we need to contact you about your pre application, we will do this via email or phone. 

Inspections have been suspended during level 4.

For more details email building.enquiries@waidc.govt.nz

It's always OK to ask for help.

We know you may be struggling at this time and need support - whether it be financial, mental health or food.

Please click the below document link to find full contact details of people and agencies who can support you at this time.