Leak remission for an undetected water leak against metered water use charges is for domestic customers only.
Your water bill may be the first indication that you have a leak on your property. If you have a significant leak, you may be eligible for remission through our leak remission policy.
Waikato District Council encourages customers to check for leaks regularly including through monitoring any significant changes to your water billing. The leak remission policy has been developed to provide remission for some of the costs that may be associated with water loss (leaks) and to acknowledge the prompt repair of the leak.
The leak remission application form must be completed by the property owner. Waikato District Council will only consider applications that involve an increase in billing of greater than 50% of normal consumption (through leaks only). Applications will be considered for leaks that are repaired within 20 working days of detection, and an application for leak remission received within six months of detection. This is to encourage water efficiency and the timely repair of undetected leaks.
A rebate of up to 50% may be offered of the excess charge (measured by consumption caused by loss versus consumption during normal usage measured over the past two bills).
Waikato District Council will only consider leak remission applications that align to the water leak remission policy. If your application is accepted, you will be notified and the rebate will be applied on your next bill.
For further information refer to the Water Leak Remission Policy and the Water Supply Bylaw 2014 (reviewed 2021).