Application for water relief

We offer a one-off water relief credit for undetected leaks that are repaired within 12 months of leakage. This is to encourage water efficiency and the timely repair of undetected leaks.

This form must be completed by the property owner. In order for the Council to consider water relief the undeteted water leak must be verified and the loss must be greater than 50% of normal consumption bill

Credit will be 50% of the excess of charges (measured by consumption caused by loss versus consumption during normal usage). Council approves water credit at its discretion. If we accept your application, you will receive a credit on your next bill.

For further information refer to the Water Supply Bylaw 2014.

Preferred method of communication

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Please provide the following information as your application cannot be proceed without it.


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Attach invoice or documents showing details of repair

If these are not available provide written statement of repairs.

Upload water meter photo after repair
Do you understand that water relief is not used to subsidise a leak left long-term or unrepaired
Do you understand that if you have another leak within the same water meter, you will not be able to apply a second time as this can indicate a faulty system
Have you previously received a remission on a leak on this metered water system.
Do you confirm that the leak or water loss was not caused as a result of a willful act and the leak has been repaired.?
Do you understand that plumbing works within your property are your responsibility.