We offer a one-off water relief credit for undetected leaks that are repaired within 12 months of leakage. This is to encourage water efficiency and the timely repair of undetected leaks.
This form must be completed by the property owner. In order for the Council to consider water relief the undetected water leak must be verified and the loss must be greater than 50% of normal consumption bill.
Credit will be 50% of the excess of charges (measured by consumption caused by loss versus consumption during normal usage). Council approves water credit at its discretion. If we accept your application, you will receive a credit on your next bill.
For further information refer to the Water Supply Bylaw 2014.