Contact us

Need advice, support or action? We are here to help.

• Report a problem
• Call centre
• Postal address
• Compliments and complaints
• Our offices and libraries

Report a problem

If you have noticed a problem in our district that requires our attention ( roading, waters, animals, litter etc.), or have questions regarding one of our services (refuse, recycling, billing etc.) you can log a request via our online Request it tool.

Make a request for service

If you want to talk to an engineer, health officer, planner or need specialist advice, please contact our call centre.

Call centre

Free phone:
0800 492 452

If you're calling from overseas:
+64 7 824 8633

Email:
info@waidc.govt.nz

Or visit one of our offices during opening hours.

Postal address

Waikato District Council
Private Bag 544
Ngaruawahia

Compliments

Your compliments give us valuable feedback on what you preserve as exceptional service so we can continually strive to delivery this across all of our service areas.

Make a compliment

Complaints

We are committed to resolving any issues or complaints you have about our policies, processes and services. Our complaints process gives us valuable feedback from you, so we can continually improve our level of service.

Make a complaint

Our offices and libraries

Ngaruawahia office (Head Office)
15 Galileo Street, Ngaruawahia 3720
Opening hours: Monday to Thursday 8am - 5pm, Friday 9am - 5pm
Find us on Google Maps

Huntly office and library
142 Main Street, Huntly 3700
Opening Hours: 9am - 5pm, Saturday 9:30am – 12:30pm (library services only).
Find us on Google Maps

Meremere library
Te Puea Ave, Meremere 2474
Phone: 09 232 6562
Opening hours: Monday and Friday 9am - midday, Wednesday 2pm - 5pm
Find us on Google Maps

Ngaruawahia library
4 Jesmond Street, Ngaruawahia 3720
Phone: 07 824 5905
Fax: 07 824 5520
Opening hours: Monday, Tuesday, Thursday and Friday 9am - 5pm, Wednesday 9am - 8pm and Saturday 9.30am - 12.30pm.
Find us on Google Maps

Raglan office and library
7 Bow Street, Raglan 3225
Opening hours: Monday, Tuesday, Thursday, Friday: 9am – 5pm, Wednesday 9am - 8pm and Saturday 9.30am - 12.30pm (library services only).
Find us on Google Maps

Te Kauwhata office and library
1 Main Road, Te Kauwhata 3710
Opening Hours: Monday to Friday 9am - 5pm and Saturday 9.30am - 12.30pm (library services only).
Find us on Google Maps

Tuakau Office
2 Dominion Rd, Tuakau 2121
Opening hours: 8.30am - 5pm
Find us on Google Maps

Tuakau Library
72 George St, Tuakau 2121
Phone: 09 236 9823
Fax: 07 824 8091
Opening hours: Monday, Tuesday, Wednesday and Friday 9am to 5pm, Thursday 8am - 9pm, Saturday 9.30am - 12.30pm
Find us on Google Maps