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Waikato District Council - Te Kaunihera aa Takiwaa o Waikato

Contact us

Whakapaa Mai

Looking for advice, support or action? We are here to help. Find out how to get in touch, our office locations and how to submit feedback.

For urgent requests about essential services like drinking water, noise control, urgent dog or animal calls, requests for cemetery assistance (burials), you can call us 24 hours a day, seven days a week on free phone 0800 492 452.

To report a problem or get in touch with us in person, over the phone, by email and via social media, check out our list of options below.

    If you have noticed a non-urgent problem in our district that requires our attention (roading, waters, animals, litter etc.), or have questions regarding one of our services (refuse, recycling, billing etc.) you can log a request via our online Report it tool or through the Antenno app.

    If you want to talk to an engineer, health officer, planner or need specialist advice, please contact our call centre.

    You can call us 24 hours a day, seven days a week.

    Free phone:
    0800 492 452

    If you're calling from overseas:
    +64 7 824 8633

    Reach our team or give us general feedback by emailing us at info@waidc.govt.nz

    Please be aware that hours may differ on public holidays.
     

    Ngaaruawaahia office (Head Office)

    15 Galileo Street, Ngaaruawaahia 3720
    Phone: 0800 492 452
    Opening hours: Closed until further notice.
    Find us on Google Maps

    Huntly office and library

    142 Main Street, Huntly 3700
    Phone: 07 828 8539
    Opening Hours: Monday - Friday 9am - 5pm, Saturday 9.30am - 12.30pm.
    Find us on Google Maps

    Meremere office and library 

    17 Heather Green Avenue, Meremere 2474
    Phone: 0800 492 452
    Opening hours: Monday 9am - 12pm, Wednesday 2pm - 5pm, Friday 9am - 5pm
    Find us on Google Maps 

    Ngaaruawaahia library

    4 Jesmond Street, Ngaaruawaahia 3720
    Phone: 07 824 5905
    Opening hours: Monday - Friday 9am - 5pm, Saturday 9.30am - 12.30pm.
    Find us on Google Maps

    Tamahere office and community space

    Block C, Level 1, 65 Devine Road, Tamahere 3283 (next to the pharmacy, up the stairs)
    Phone: 0800 492 452
    Cell: 0272684304
    Email: tamahere.counter@waidc.govt.nz
    Opening hours: Monday - Friday 9.30am - 3pm
    Find us on Google Maps

    Raglan office and library

    7 Bow Street, Raglan 3225
    Phone: 07 825 8929
    Opening hours: Monday - Friday 9am - 5pm, Saturday 9.30am - 12.30pm
    Find us on Google Maps

    Te Kauwhata office and library

    1 Main Road, Te Kauwhata 3710
    Phone: 07 826 4820
    Opening Hours: Monday - Friday 9am - 5pm, Saturday 9.30am - 12.30pm.
    Find us on Google Maps

    Tuakau office

    Phone: 0800 492 452
    2 Dominion Road, Tuakau 2121
    Opening hours: Monday to Thursday 8.30am - 5pm, Friday 9am - 5pm.
    Find us on Google Maps

    Tuakau library

    72 George Street, Tuakau 2121
    Phone: 09 236 9823
    Opening hours: Monday - Friday 9am - 5pm, Saturday 9.30am - 12.30pm
    Find us on Google Maps

    Feel free to reach us via post:

    Waikato District Council
    Private Bag 544
    Ngaaruawaahia
    3742

    For media enquiries, please email us at  media@waidc.govt.nz
    Get in touch with your mayor, local councillor or elected member.
     

     
    We value your feedback

    Your feedback helps us identify where we are exceeding your expectations, meeting your needs or where there are opportunities for improvement.

    Give us your feedback

    Download the Antenno app

    Use the Antenno app to tell us about things that need our attention, like potholes, graffiti, or broken streetlights.

    More about Antenno

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