Important message about COVID-19 and our services
Rubbish collections and other essential services will continue in the Waikato district, but all Council offices and sites are now closed to the public, following the move to Covid-19 Alert Level 3 and 4.
All community facilities including pools, playgrounds, libraries and campgrounds are also closed.
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The Consents Team will have reduced capability and some resources over the next four weeks.
We will primarily be focussing on applications that we are currently processing. These include resource consents (land use and subdivision), pre-applications, duty planner enquiries, LIMs, property information requests and s223/s224 applications.
We are still able to process new LIMs and Property Enquiries except where we cannot access physical records – so we will talk to those customers if they are affected. We can continue to receive Duty Planner enquiries but it will take us longer to get a response to customers.
We can continue to receive and will start processing resource consents but only if lodged electronically to email@example.com We can continue to receive and will start processing 223 and 224 applications but only if lodged electronically to firstname.lastname@example.org
We will be working in a remote way from our homes, so things are likely to take a little longer. Please note that there are some activities staff will not be able to do – site visits, inspections, face-to-face meetings, notifications and hearings.
We will talk to customers when their applications are affected by these limitations. We will be doing our best and taking work as far as we can but we cannot promise that all applications or enquiries with us will be issued or resolved over the lockdown period.
There will no building inspections for the next four weeks. Our duty inspectors will not be available for face-to-face meetings but they are available by email or phone, however things may take a little longer than usual.
Stay up to date with information about Council’s services
For information about Covid-19 visit https://covid19.govt.nz/
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