We respond to complaints about excessive or unreasonable noise and take action when the noise unreasonably interferes with your peace and comfort.
Some level of noise is normal and everyone should expect a degree of noise from time to time. However, it is your responsibility to ensure the noise on your property does not create a nuisance for any other person.
The noise might be coming from stereos, musical instruments, alarms or machinery. This may occur at any time of the day or night.
The Resource Management Act 1991 [RMA] is the legislation that deals with noise. The Act is designed to
- Protect people from unreasonable or excessive noise
- Provide effective noise control in our community
- Protect the rights of people and industry to make a reasonable level of noise, and
- Allow the public, the local authorities and the police to work together to control noise.
How to make a complaint
Call us any time on 0800 492 452.
Our team will ask for you contact details, this remains strictly confidential. If contact details are not provided then we will not be able update you on the outcome of our investigation.
It is important to call when the noise is occurring, as the volume will need to be assessed. When we receive a noise complaint we send out a noise control officer to determine if the noise is excessive. The noise control officer is contracted to Council and we aim for them to be on site within an hour of receiving the complaint.
Factors taken into account when making the assessment regarding the noise include:
- The activity producing the noise
- The location of the noise source
- Time of day or night
- Duration of the noise
- Noise history – have there been repeat situations
- Noise level
- Potential to stop the noise
- Special audible characteristics.
If you want to follow up further on a complaint you can contact us during business hours and ask to speak with an Environmental Health Officer. Check out our Contact us page for details