Report a road or footpath issue

On this page
Report an issue
Street lighting issues
Report livestock on the road
Plan your journey

Urgent safety/access issues

Please ring our freephone 0800 492 452 in the first instance as soon as possible to report any of these urgent issues:

  • Road crashes.
  • Trees or other objects on or across the road.
  • Livestock wandering or lying on the road (ask to talk to our animal control staff). See 'report livestock on the road' below and also animals and stock control.

If a situation poses an immediate threat to people's lives or safety, you can also contact the Police to report the situation (or dial *555 from a mobile phone). 

Check out the latest road closures and/or issues in our
news and public notices.

General issues

For general road, roadside and footpath safety, access and maintenance issues, or to report problems with street lighting and/or traffic signals on local roads, ring our freephone 0800 492 452, email us or make a request for service.

You can also use our form to report a minor (non-injury) crash, if you think the crash has damaged the road or roadsides in the area to the extent where an urgent repair is needed to ensure other road users' safety isn't compromised. (NZ Police make us aware of more significant crashes around the time they occur and we assess any road damage as part of that process as required).

State highways

Note that we are responsible for local roads only - to report urgent and non-urgent issues in relation to state highways in our district, contact the New Zealand Transport Agency by calling their freephone 0800 4 HIGHWAYS (0800 44 44 49).

Again, if the situation poses an immediate threat to people's lives or safety, you can also contact the Police to report the situation (or dial *555 from a mobile phone).

Street lighting issues

If a streetlight near you is not working please contact us and we will arrange for our supply partner to repair it. Please give a good description of the location of the light, such as a street address, and a description of the problem.

If the light is on a State Highway please contact the New Zealand Transport Agency by calling their freephone 0800 4 HIGHWAYS (0800 44 44 49).

Lights in private lanes or right of ways are jointly owned by the adjacent properties. Power and repair charges are the responsibility of the property owners. In this situation, you will need to contact an electrical contractor for assistance.

Report livestock on the road

Wandering livestock can pose a significant hazard on our roads and they have caused fatal accidents in our district. If you see livestock loose or lying on our district's roads, call us immediately. Our animal control staff are available 24 hours a day - call our freephone 0800 492 452. 

Note that the NZ Transport Agency should be contacted for any incidents of stock wandering on state highways. Call their freephone 0800 4 HIGHWAYS (0800 44 44 49). 

Again, for local roads and for highways, if the situation poses an immediate threat to people's lives or safety, you can also contact the Police to report the situation (or dial *555 from a mobile phone). 

Find out more about animals and stock control; and roads and livestock (including what permits are required when moving stock across or along rural roads in our district; and details on constructing a livestock underpass).

Plan your journey

Check out the AA Roadwatch website and use the NZ Transport Agency's traffic map and traffic bulletins (or call their freephone 0800 4 HIGHWAYS (0800 44 44 49) before you head out on the road. 

They'll help you make decisions on which route and how much travel time to allow when travelling in our district, the Waikato region and elsewhere in New Zealand. 

See our District Plan and Waikato district ward maps - and use our Maps Online tool - to find out more about local roads in our district. 

Related links

Forms