Holiday hours

The holiday season is here and this means a change to our normal opening hours and some services. Of course, many of our essential services will still be available to keep our district running over the holidays.

Phone

Our phonelines will be open 24 hours a day, seven days a week, for any urgent enquiries. This includes noise control, urgent dog or animal calls, requests for cemetery assistance (burials), etc.

Free phone:
0800 492 452

If you're calling from overseas:
+64 7 824 8633

For non-urgent requests that require our attention, or have questions regarding one of our services (rubbish, recycling, billing etc.) you can log a request via our online Report it tool.

Report it here

You can also report it through the Antenno app.

Office hours

Our offices will be closed from 3pm, Wednesday 24 December 2025, and re-open Thursday 8 January 2026.

Opening hours and processing dates

Processing for alcohol licensing will stop Friday 19 December 2025 and will start again Thursday 15 January 2026.

The Sale and Supply of Alcohol Act 2023 stops the statutory processing clock over Christmas and New Year.

Need a licence?

You may need to apply for your renewal or for a special licence earlier than usual if it falls within December 2025 to February 2026.

You must file your application to renew your On, Off or Club licence or for a Special Licence at least 20 working days before the expiry date of the licence or the special event. (see following point)
Under the Sale and Supply of Alcohol Act, the days between 20 December 2025 and 15 January 2026 (inclusive) are not counted as working days.

So, if your alcohol licence (On, Off or Club licence) is due to expire on or between 20 December 2025 and 15 January 2026, or you have a special event in this period you will need to have applied by Monday, 21 November 2025.

If your licence expires or you wish to hold a special licence event on or between 16 January and 15 February 2026 you will need to calculate the latest date you can submit your licence application giving the 20 working days needed while allowing for the non-working days mentioned above.

Learn more

Our dog pound will be closed from 3pm Wednesday 24 December 2025 and re-open Thursday 8 January 2026.

Our Animal Control Officers will be on call over this period for any urgent dog or stock issues, such as dog aggression, stock on roads, etc.

To report any urgent issues, please phone 0800 492 452. Request logged through other avenues will not be processed until Thursday 8 January 2025.

Building consents and Resource consents

The statutory working day clock for resource consents will stop Friday 19 December 2025 and will start again Monday 12 January 2026.

Both the Building Act 2004 and the Resource Management Act 1991 stop the statutory processing clock over Christmas and New Year.

Building inspections

There will be no inspections available after Friday 19 December 2025. Inspections will resume Thursday 8 January 2026.

Our duty planner service will not be available from 3pm Wednesday 24 December 2025 but will start again Wednesday 8 January 2026.

Our libraries will be closed from 3pm Wednesday 24 December 2025 and re-open Thursday 8 January 2026.

LIMs

The statutory clock for LIM reports will stop on Friday 19 December 2025 and will start again Monday 12 January 2026.

Property enquiries

Our property enquiry service will not be available from close of business on Friday 19 December 2025 and will start again Monday 12 January 2026.

Processing for official information requests will stop Thursday 23 December 2025 and resume Monday 12 January 2026.

The Local Government Official Information and Meetings Act 1987 stops the statutory processing clock over Christmas and New Year.

For a list of roadworks and road resealing taking place in the Waikato district please click the below button.

Current and upcoming roadworks

Road resealing

This may not include any emergency road closures that may over our closedown period.

State Highways

For information on State Highways please check out Waka Kotahi's Journey Planner.

There will be some changes to your weekly collection over the 2025/2026 holiday period.

Raglan

Collections will not take place on Christmas and New Year's day

Usual Day	Holiday collection day
Wednesday 24 December	No change
Thursday 25 December, Christmas Day	Wednesday 24 December
Friday 26 December, Boxing Day	No change
Wednesday 31 December	No change
Thursday 1 January 2025, New Year's Day	Tuesday 31 December 2024, New Year's Eve
Friday 2 January	No change

Rest of the district

Usual Day	Holiday collection day
Monday 22 December 2025	No change
Tuesday 23 December	No change
Wednesday 24 December	No change
Thursday 25 December, Christmas Day	Friday 26 December, Boxing Day
Friday 26 December, Boxing Day	Saturday 27 December
Monday 29 December	No change
Tuesday 30 December	No change
Wednesday 31 December	No change
Thursday 1 January 2026, New Year's Day	Friday 2 January
Friday 2 January	Saturday 3 January
Monday 5 January	No change

Glen Murray recycling drop-off

The Saturday 3 January 2025 collection has been cancelled.

Our collections on Saturday 7 February and Saturday 7 March will operate for an extra two hours, 8:30am to 2:30pm.

Learn more about this collection

Transfer stations

Green Gorilla - Huntly and Te Kauwhata

Closed 25, 26 December 2025, 1 and 2 January 2026

Xtreme Zero Waste - Raglan

Closed 24, 25 and 26 December 2024, as well as 1 and 2 January 2025.

Our Ngaaruawaahia and Tuakau pools will be open, alongside our Huntly pools, during the holiday period. Hours may vary.

Learn more

Unfortunately we are unable to undertake any special/final water meter readings from Monday 22 December 2025 through to Monday 5 January 2026.

If you require a reading during this time, please take a time-stamped photo and email it to info@waidc.govt.nz, this will be processed after Monday 5 January 2026.

For further information on due dates, reading your meter or new connections, visit our Waters page or give us a call on 0800 492 452.

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