Holiday hours

Office and library hours and dog pounds

All of our offices and libraries and dog pounds will be closed midday Friday 22 December 2023 and re-open Monday 8 January 2024. 

You can call us 24 hours a day, seven days a week on, 0800 492 452, with any urgent queries.

Animal Control Officers will be on call over this period.
 

Rubbish and recycling collection

Raglan
Rubbish and recycling will be collected on it's normal collection day.

Port Waikato
Collection will be one day later than normal.

Everywhere else
Collection will be one day later than normal.

Click here for more information on your rubbish and recycling collection

Please see our Transfer stations page for a full list of hours over this holiday period.

Building and resource consents

Statutory processing clock 
Both the Building Act 2004 and the Resource Management Act 1991 stop the statutory processing clock over Christmas and New Year. The period beginning 20 December and ending with the close of 10 January is excluded from the 20-working day timeframe, which means that the processing clock stops on/between these dates.

Resource Consents & Building Consents
The statutory working day clock for resource consents will stop Wednesday 20 December 2023 and will start again Thursday 11 January 2024.

Any Resource or Building Consent submitted after Wednesday 20 December 2023 will not be processed until Thursday 11 January 2024.

Building Inspections
There will be no inspections available after 12.00am Friday 22 December 2023.

Duty Planner service
Our Duty Planner Service will not be available from Thursday 21 December 2023 but will start again Monday 8 January 2024 for emails and phones, while face-to-face meetings resuming Monday 15 January.

LIM reports
The statutory ‘clock’ for LIM reports will stop on Wednesday 20 December 2023 and will start again Thursday 11 January 2024.

Property Enquiries
Our Property Enquiry service will not be available from close of business on Wednesday 20 December 2023 and will start again Thursday 11 January 2024.

Pools

For swimming pool holiday hours go here.
 

Final/special water meter readings

Unfortunately we are unable to undertake any special/final water meter readings from 22 December 2023 through to 7 January 2024. If you require a reading during this time, please take a timestamped photo and email it to info@waidc.govt.nz, this will be processed after 8 January 2023. 

For further information on due dates, reading your meter or new connections, visit our Waters page or give us a call on 0800 492 452.