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Functions of Taumata Arowai (our new water services regulator)

The general functions of Taumata Arowai are to ensure drinking water safety and regulation, including the management of risks to sources of drinking water by providing national-level oversight, leadership, communication, and co-ordination. This will also be in relation to the environmental performance, management and regulation of drinking water, wastewater, and stormwater networks.

You can find more information on the functions of Taumata Arowai by visiting their official website.

Our water supply sources

The Waikato River is the main water source and accounts for approximately two thirds of the annual water production for the Waikato district. There are multiple other water sources for our water schemes such as ground water, and some of our schemes are reliant on bulk water supply arrangements from third parties. The source water goes through treatment facilities to ensure compliance with New Zealand drinking water standards. 

Waikato District Council contract services to Watercare Services Limited, who are responsible for collecting, treating and distributing water for use by households, commerce, industry and firefighting. It is also responsible for providing safe and reliable drinking water.

We have the following water schemes servicing the district:

 

Our water supply network is comprised of 826 km of pipes, 14 pump stations and 7 treatment plants. It would cost approximately $217 million to replace the water supply assets.

We provide a reticulated water supply to the community for domestic, dairy, and agricultural use.  The urban areas receive an on-demand supply with surrounding rural areas receiving a restricted supply.  Rural areas beyond the Council reticulated systems are reliant on bores or the collection of roof water for their water source. 

Water Treatment:

The water treatment process is different for each of the schemes outlined above, you can find more specific information about the water treatment process in your town by reading section 4: Water Supply Scheme Descriptions of our Three Waters Asset Management Plan.

The following is a broad, generic process of water treatment:

  • Water is extracted from the source (e.g. Waikato River)
  • Water is pumped to the treatment plan via a pump station
  • The treatment plant uses various treatment processes and treats water using its major units. This step also involves chlorination and fluoridation of the water.
  • The water is then pumped, or gravity fed to the town reticulation system and reservoirs (please note that some parts of a town may be directly fed from the treatment plant and some parts are reliant on the reservoirs).

 

We have three agreements in place for water supply: 

  • Hamilton City Council – providing water for the communities surrounding Hamilton (Southern and Western Districts). 
  • Te Kauwhata Water Association – Providing water for the Te Kauwhata, Meremere and Rangiriri communities. 
  • Watercare Services Limited – Providing water to Tuakau and Pokeno. 

Taking water from hydrants and filling stations

Effective from July 2022 - Taumata Arowai, the new water services regulator for Aotearoa, New Zealand, is committed to ensuring all communities have access to safe drinking water every day. The draft new drinking water standards requires elimination of hydrant use except in delivering three waters operations and maintenance services and firefighting services to the community.

This requirement will prohibit the use of standpipes across the Waikato District.

Register as a Watercarrier

Step 1: Complete Taumata Arowai’s registration form

Click here to complete the application form and register as a water carrier. You must register for Taumata Arowai if you are using the water for drinking water purposes.

Step 2: Wait to be added to the public register

If your application is accepted, you will be added to the list of registered water carriers. You must be on the 2a register of water carriers list before you can apply to us for a drinking water contract.

Click here and scroll to 2a register of water carriers to see if you've been added.

FAQ

Who can take water from hydrants?

From July 2022, only registered and approved water delivery services and community firefighting services are eligible to take water from fire hydrants and standpipes.

The draft new drinking water standards prohibits hydrant use except in delivering three waters operations and maintenance services and firefighting services to the community.  

This requirement will prohibit the use of standpipes across the Waikato District.  Council will be installing three permanent filling station locations (with the potential of an additional mobile unit) within Huntly to be effective from July 2022.  Below is the list of planned locations for the permanent filling stations. 

Locations
NGARUAWAHIA intersection of Durham and Eyre Street
TUAKAU – Rest area Bollard Road
RAGLAN – Wallis Street opposite Puriri Street Park and Public Toilets

 

Where can I take water from?

From July 2022, only registered and approved water delivery services and community firefighting services are eligible to take water from fire hydrants and standpipes.

The draft new drinking water standards requires elimination of hydrant use except in delivering three waters operations and maintenance services and firefighting services to the community.  

This requirement will prohibit the use of standpipes across the Waikato District.  Council will be installing three permanent filling station locations (with the potential of an additional mobile unit) within Huntly to be effective from July 2022.  Below is the list of planned locations for the permanent filling stations. 

Locations
NGARUAWAHIA intersection of Durham and Eyre Street
TUAKAU – Rest area Bollard Road
RAGLAN – Wallis Street opposite Puriri Street Park and Public Toilets


Will the filling station show water take, e.g., meter?
Yes, confirmed by the Pōkeno water carrier has a meter showing and should not take more than a minute to turn off as other sites do.
What will the pressure/flow rate be?  
This will differ per site, but on average of 25 L per second, and minimum pressures operating off would be 450 kpa for new filling stations.
The picture per PowerPoint shows the filling station has galvanised pipe (LHS orange?), but the carrier truck must be stainless steel.  Is this galvanized pipe? 

The filling stations to be installed will be a combination of stainless steel and nylon coated ductile.

Can this meeting be held every year?  
Agreed, potentially six-monthly or when the filling stations are complete.
Can there be two application forms, one for supplying potable water and not providing potable water?  

For now, we ask that you print forms as required for each different use, e.g., construction vs. drinking

Suggested separate filling stations for carriers providing potable water as use and care are different, e.g., hydro-vacs users?
Council currently has no plans for separate filling stations but notable change to water carrier’s contracts on care and any damage to filling stations.
Feedback septage trucks use water filling stations and possible contamination.  How does this align with a clean/safe site?  
Same as above.
Can invoicing include each transaction from the filling station to reconcile easily?  

The expectation is yes, and please email waters@waidc.govt.nz for any invoice queries.

If not able to access due to illegal parking, what are the options?  

?  Please call Waikato District Council at 0800 492 452 or email info@waidc.govt.nz with illegal parking with photos showing location, signage on the truck, and license plate.  Council than be able to manage.

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