Skip to content

If you have no water at your property, a major water leak, or you have a pump alarm please phone us on 0800 492 452.

Taumata Arowai – our new water services regulator

Taumata Arowai became the new (and independent) water services regulator for Aotearoa on 15th November 2021. This has been established due to the need for regulatory oversight to lift the performance of the system that delivers three waters services. Taumata Arowai aims to work collaboratively with whānau, hapū and iwi Māori, crown entities, public health units along with regional, city and district councils, drinking water suppliers, water management companies and others.

You can find more information by visiting the official Taumata Arowai website.

Apply for a new connection

The information below applies to new connections to the Council water supply network.

Am I eligible to connect to the water supply network?

If you are planning to build a new home and require a water connection, It’s a good idea to seek advice from a drainlayer, architect, engineer or other qualified person. They will know the requirements and standards you must comply with.

You can apply to connect to our water supply system if:

  • You require three or less connections
  • Connections are under 20 mm in size

If you do not meet the criteria above, the connections will need to be installed privately by the owner/agent as part of the consent process. If you are the owner/agent planning to install:

  • Four or more meters (and you have an approved Council consent) or
  • Connections are over 20 mm in size

You may want to seek advice from a drainlayer, architect, engineer or other qualified person. They will know the requirements and standards you must comply with. Please note:

  1. Installation must be carried out by a qualified NZ Certificate in Infrastructure Works Level 4 water strand,
  2. Must meet all requirements/conditions to meet Waikato District Council consents, Water Supply Bylaw 2014 (amended 2021), and Regional Infrastructure Technical Specifications.

Before you start gathering your information, here's some useful information

  • You can learn about building consents here.
  • You can learn about Development Contribution here.
  • You can learn about pre-network connections and the information required here.
What is the difference between full flow and restricted supply?

Council has two water supplies, full flow, and restricted supply. To view our supply area map, click here.

Full flow - If your property is located within a full flow area, this means that the supply is delivered at the full flow rate.

Restricted supply - If your property is located within the restricted water supply area.  This means that you will need a flow restrictor installed in the water meter. This will limit your daily intake to 1,800 L (1.8m3) at a steady flow rate through your water meter. Customers receiving restricted flow supply shall provide onsite water storage of with  minimum volume of 22,000L (22 m3) or equivalent of at least 48 hours of average water use where this is greater than 22,000L (22 m3).

Once connected, Council recommends:

Check your tanks regularly and ensure this is set so the trickle feed water supply is engaged before the tank is empty.  An empty tank can take days to fill.

What are the costs associated?

You can apply to connect to the water supply network, once your application is submitted:

  •  It will be reviewed within 10 working days.
  • This will be open 20 working days from the date of acceptance and invoices issued. 
  • The location will be installed at the property boundary on the public road side as per the Waikato District Council Water Supply Bylaw 2014.  

Please note that if you have not paid within 20 working days, the application will lapse, so you will have to reapply. 

Installation of your new water connection usually takes around 20 working days from the date of payment and approved invoice for connection.  There may be a delay due to Traffic Management, Emergency works, or Covid-19 workarounds.

There are two potential charges associated with connection to our water supply network:

  1. A connection fee of $1,641.08 (for 20mm urban residential/rural metered) or $2,953.31 (for 20mm urban residential/rural metered State Highways) and/or
  2. A development contribution, you can find the current fees and charges here.

Water  consumption charge is currently charged at $2.18 per m³. The water supply is charged in two parts:

  1. Fixed Targeted Rate and
  2. Water Consumption invoices are read and sent every six months. 
Can I relocate my water meter?

You can apply to relocate your water meter here. Please do not relocate your meter without permission from Council.

For this service we require the following information:

  • Completed application form and emailed to,
  • Description of your current meter location,
  • Approximate distance that the meter will be moved,
  • Plan showing existing and proposed meter locations and backflow prevention devices.

Can I apply to disconnect from the water supply network? 

You can apply to disconnect your water meter here. To be eligible for this service, your property must be within restricted supply area, have an alternant water supply or house has been removed/demolished. Please note that it is your responsibility to ensure this does not affect your consent conditions. You will require:

  • Completed application form and emailed to
  • Description of current meter location

If you want to reconnect in the future, you will need to apply and pay for a new connection.

Can I increase my water allocation within Restricted water supply?

If your tanks run dry over summer due to high consumption, we suggest you increase your water storage capacity and check for leaks regularly.  This water supply is for the purposes of domestic household use only.

If you need additional water for extraordinary use e.g., filling your pool or irrigating gardens, you can contact a water carrier to top up your tanks.

You can apply for extraordinary water supply here. You will require:

  • Completed application form and emailed to
  • Site or drainage plan showing the meter to be increased in size.