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For the most up-to-date information about the New Zealand COVID-19 situation visit

Last updated: 16 March 2021


All of New Zealand is at Alert Level 1.

At Alert Level 1, you can go to work and school, but should follow public health measures and consider others around you.

  • If you’re sick, stay home.
  • If you have cold, flu or COVID-19 symptoms, call your doctor or Healthline and get advice about being tested.
  • If you have been told to self-isolate you legally must do so immediately.

Service changes

All of our offices and libraries are open.

If you're sick

If you have cold, flu or COVID-19 symptoms, stay home and call your doctor or Healthline on 0800 358 5453 for advice about getting tested.

By getting a test, you’re helping keep your community safe. Testing is always free for everyone.


Symptoms include:

  • a new or worsening cough
  • a fever of at least 38°C
  • shortness of breath
  • sore throat
  • sneezing and runny nose 
  • temporary loss of smell.


These symptoms do not necessarily mean you have COVID-19. The symptoms are similar to other illnesses that are much more common, such as colds and flu.

Shortness of breath is a sign of possible pneumonia and requires immediate medical attention.

Click here to find testing centres in the Waikato.

Click here to find testing centres in southern Auckland.

Rubbish and recycling


At this stage, rubbish and recycling collections are continuing as normal in most areas.

Recreation and Community Facilities
In Level 2 and Level 1, all recreation and community facilities are open.

Waikato District Council is committed to helping our communities run smoothly. We provide a range of services and facilities to the community and the rates you pay allow us to do this. 

There are about 30,000 properties in the district on which rates are payable for maintaining 2,434kms of roads, 51 neighbourhood reserves, 43 sports parks, 12 skate parks, six libraries, three swimming pools, and for the planning, licensing and other services that the Council supplies.  Our targeted rates also help cover assets like 31 water reservoirs, 10 water treatment plants, 9 wastewater treatment plants, 34 community halls, as well as the refuse services that we supply.

If you are experiencing hardship, please contact Waikato District Council by email to or phone 0800 492 452 to discuss and arrange a payment plan or apply for assistance through rates remission/rates rebate.


All our libraries/ service centres are open. Please visit the Waikato District Libraries Facebook group to confirm opening hours. 

Hand sanitiser stations will still be available to use and QR code posters will be in place to help you contact trace.


All face-to-face appointments with a Duty Planner have been cancelled for the next two weeks.

Those customers who had booked meetings during this time are being contacted to arrange over-the-phone or online appointments.

If you’d like to book an online or phone appointment with a Duty Planner over the next two weeks, please phone 0800 492 452.

We are still able to process new LIMs and Property Enquiries except where we cannot access physical records – so we will talk to those customers if they are affected.

We are still receiving and processing resource consents but these need to be lodged electronically to We can continue to receive and will start processing 223 and 224 applications but these need to be lodged electronically to


Building services

    Inspections will continue as normal during Level 1 and Level 2.

    For more details email

    For the most up-to-date information about the New Zealand COVID-19 situation visit

    If you need help with financial assistance, please ring Work and Income on 0800 559 009.

    If you are a foreign national in serious hardship due to COVID-19, and are looking for support, please phone 0800 733 276 which is 0800 REDCROSS.

    If you require social service support (food grants etc) please visit or phone 0800 559 009

    If your situation is urgent and you need food within the next 24-48 hours, you can contact a local food bank

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